Smart Toilet FAQs
Each model has different installation requirements (rough-in size), typically ranging from 12 to 16 inches. Please check the product page for the exact rough-in specification before purchasing.
Yes. A standard electrical outlet is required to power the smart functions. The power cord is approximately 1.5 m (59 in) long, so please ensure an outlet is available within reach before purchasing.
Yes. All Sanyipace smart toilets feature instant, unlimited warm water, providing consistent comfort without waiting for a water tank to heat up.
The nozzle automatically self-cleans before and after every use. Selected models also feature UV nozzle sterilization for enhanced hygiene. For routine maintenance, gently clean the nozzle once a week using fresh water and a clean, soft-bristled toothbrush. Avoid harsh chemicals or abrasive cleaning tools.
Our smart toilets feature a self-cleaning nozzle, and many models also include UV sterilization to help maintain hygiene automatically.
For routine cleaning, simply wipe the exterior with a soft, damp cloth regularly. Avoid using abrasive cleaners or rough sponges that may damage the surface.
Because smart toilets contain electronic components, they should not be sprayed or rinsed directly with water. If water is accidentally splashed onto the exterior, wipe it dry promptly.
We provide detailed installation videos and a step-by-step installation manual to help you install the toilet yourself. If you're not confident with plumbing work, we recommend hiring a licensed plumber for installation.
Yes. The bidet wash and warm air dryer can reduce toilet paper usage by up to 90%, providing a cleaner, more eco-friendly bathroom experience.
You can customize several settings, including:
Wash mode
Water temperature
Warm air dryer temperature
Heated seat temperature
Water pressure
Each setting offers 3–4 adjustable levels to suit your personal preferences.
Yes. Every Sanyipace smart toilet comes with a battery backup. During a power outage, simply install the batteries to enjoy 100+ emergency flushes.
For built-in tank models, there is no minimum water pressure requirement.
For tankless models, we recommend a water pressure between 0.20–0.50 MPa (29–73 PSI) for optimal flushing performance.
Yes. As long as your bathroom has a compatible rough-in size, water supply, and a nearby electrical outlet, the toilet can be installed in most homes.
We provide a detailed product comparison chart on each product page to help you compare features, specifications, and dimensions, making it easy to choose the model that best fits your needs.
Yes. Sanyipace smart toilets feature a dual water filtration system and a dedicated bidet water supply, ensuring cleaner water for every wash and providing a more hygienic cleansing experience.
Bidet Seat FAQs
How do I know if this toilet seat will fit my toilet?
Before purchasing, please check the following three measurements:
1. Bowl length: The distance from the front of the toilet tank to the front edge of the bowl should be at least 51 cm (20.1 in).
2. Bowl width: The widest part of the bowl should measure approximately 37 cm (14.6 in). A difference of up to 2 cm (0.8 in) is acceptable.
3. Mounting hole spacing: The center-to-center distance between the two mounting holes should be between 11 and 19 cm (4.3–7.5 in).
If your toilet falls within these measurements, the seat should fit properly.
PS：Bidet toilet seat dimensions vary by model. Please check the corresponding product page for detailed measurements.
The nozzle automatically self-cleans before and after every use. Selected models also feature UV nozzle sterilization for enhanced hygiene. For routine maintenance, gently clean the nozzle once a week using fresh water and a clean, soft-bristled toothbrush. Avoid harsh chemicals or abrasive cleaning tools.
The E4 error code usually indicates a water supply issue.
Please check that:
The water supply hose is properly connected.
The shut-off valve is fully open.
Your home water supply is functioning normally.
If the issue persists, please contact our customer support for assistance.
Shippping & Returns FAQs
United States
Ships within the contiguous United States only (excluding Alaska, Hawaii, and Puerto Rico).
Orders ship from our U.S. warehouse.
We do not ship to APO/FPO or P.O. Box addresses.
Europe
We currently ship to Germany, France, Italy, and Spain.
Orders are shipped from our warehouses in Germany or Spain.
P.O. Box addresses are not supported.
United States: Estimated delivery in 2–7 business days
Germany, France, Italy & Spain: Estimated delivery in 1–5 business days
Delivery times may vary depending on your location and local carrier.
Yes. If your order has not yet been shipped (usually within 24 hours of placing your order), please contact us as soon as possible at support@sanyipacetoilet.com. We'll do our best to update your shipping address before your order is dispatched.
You can request a return through your order confirmation email or by contacting our customer support team.
Return requests are typically reviewed within 1–2 business days.
Order Issues FAQs
You can track your shipment anytime using our tracking page:
https://sanyipacetoilet.com/apps/17TRACK
Tracking information may take 24–48 hours to appear after your order has been shipped.
If your tracking number is still unavailable, please contact our support team at support@sanyipacetoilet.com for assistance.
Please first check that the email address you entered is correct, and look in your Spam or Junk folder.
If you still haven't received your confirmation email, please contact our customer support team for assistance.
If your order has not yet shipped, please contact us for assistance. We typically ship orders within one business day.
Please note that orders cannot be canceled once they have shipped.
Payment FAQs
No, the price of all products of the Sanyipace website is the final price. You don't need to pay any additional freight, customs costs and taxes. Unless your receiving address is remote areas.
Please pay attention to the valid date of the discount code, minimum use amount, whether to fill in correctly, etc. You can also contact customer service for help.
Usually, only one discount code can be applied per order. We recommend choosing the code that offers you the best savings.
Your discount code may not work for one of the following reasons:
- The code has expired. Please contact our customer service team to confirm its validity and request a replacement code if necessary.
- Discounts cannot be combined. During promotional periods, an automatic discount may already be applied to your cart. We’ll automatically calculate the best available offer for your items, and additional discount codes usually cannot be used at the same time.
Can't find your questions?
If you can’t find the answer you’re looking for in our FAQ, please fill out the form below to send us a message. We’ll respond within 24 hours.