Warranty Policy
SanyipaceToilet provides a 2-year limited warranty for eligible products purchased from our official website or authorized SANYIPACE dealers.
The warranty period begins on the original purchase date. A valid order number, sales receipt, or other reasonable proof of purchase is required when submitting a warranty claim.
This warranty applies only to the original purchaser and is non-transferable.
If you need warranty assistance, please contact us at support@sanyipacetoilet.com.
1. What Products Are Covered?
2-Year Warranty Coverage
| Product | Warranty Period | Warranty Coverage |
|---|---|---|
| Smart Toilets | 2 Years | Manufacturing defects in materials or workmanship under normal residential use |
| Smart Bidet Toilet Seats | 2 Years | Manufacturing defects in materials or workmanship under normal residential use |
| Batteries / Consumable Parts | Not Covered | Batteries and other consumable items are not included in the 2-year warranty |
The 2-year warranty applies to eligible Sanyipace Smart Toilets and Smart Bidet Toilet Seats, unless otherwise stated on the individual product page.
2. What Warranty Services Are Included?
If your product has a confirmed defect covered by the warranty, SanyipaceToilet may provide one of the following solutions depending on the nature and severity of the issue.
| Warranty Service | Details |
|---|---|
| Technical Support | Our customer support team will help diagnose the issue and provide troubleshooting guidance. |
| Replacement Parts | If a component is confirmed to be defective under warranty, we will provide the necessary replacement part at no cost. |
| Product Replacement | If the product has a serious manufacturing defect and cannot be restored to normal use through troubleshooting or replacement parts, SanyipaceToilet may provide a replacement product after review and approval by our support team. |
What We Cover
For an approved warranty claim, SanyipaceToilet will cover:
- Technical troubleshooting support
- The cost of approved replacement parts
- Product replacement when approved for a serious manufacturing defect
- Shipping costs related to an approved in-warranty claim
3. When Can You Apply for Warranty Service?
You may submit a warranty claim when the following conditions are met:
| Requirement | Description |
|---|---|
| Within the Warranty Period | The product issue occurs within 2 years of the original purchase date. |
| Valid Proof of Purchase | You can provide an order number, sales receipt, or other reasonable proof of purchase. |
| Original Purchaser | The warranty applies to the original consumer purchaser only. |
| Eligible Purchase Channel | The product was purchased from the official SanyipaceToilet website or an authorized SANYIPACE dealer. |
| Manufacturing Defect | The issue is caused by a defect in materials or workmanship under normal residential use. |
Examples of Issues That May Be Covered
Examples may include:
- A product component fails under normal use due to a manufacturing defect.
- An electronic or mechanical function stops working because of a confirmed product defect.
- A part is found to be defective due to materials or workmanship.
- A serious manufacturing defect prevents the product from functioning normally.
All warranty claims are subject to review and verification by SanyipaceToilet.
4. What Is Not Covered?
The 2-year limited warranty does not cover the following situations:
| Exclusion | Description |
|---|---|
| Damage Unrelated to Manufacturing Defects | Damage caused by external factors rather than defects in materials or workmanship. |
| Improper Installation | Damage or failure caused by incorrect installation, removal, or reinstallation. |
| Misuse, Abuse, or Neglect | Damage caused by improper use, improper maintenance, abuse, or failure to follow product instructions. |
| Unauthorized Modification | Products that have been modified, disassembled, or altered without authorization from SanyipaceToilet. |
| Unauthorized Seller Purchase | Products purchased from unauthorized third-party retailers or resellers. |
| Non-Original Purchaser | Warranty coverage cannot be transferred to another owner. |
| Normal Wear and Tear | Normal cosmetic wear, aging, discoloration, or deterioration resulting from regular use. |
| Unsuitable Environment or Use | Damage caused by using the product in an unsuitable environment or for purposes other than its intended use. |
| Product Relocation | Damage caused by moving or reinstalling the product after its original installation. |
| Improper Cleaning or Chemical Damage | Damage caused by harsh chemicals, improper cleaning products, or improper maintenance. |
| Accidental Damage | Damage caused by impact, dropping, flooding, accidents, or other external events. |
| Batteries and Consumable Items | Batteries and other consumable items are not covered by the 2-year warranty. |
| Labor and Installation Costs | Plumber fees, installation costs, removal costs, reinstallation costs, and other third-party labor charges are not covered. |
We recommend that installation be performed according to the product instructions and, when necessary, by a qualified professional.
SanyipaceToilet is not responsible for product damage or failure resulting from improper installation.
5. How to Apply for Warranty Service
Step 1: Contact Our Support Team
Email us at support@sanyipacetoilet.com.and describe the issue you are experiencing.
Please provide:
- Your order number or proof of purchase
- Product model
- A clear description of the issue
- Photos or videos showing the problem
- Your name, shipping address, and contact information
Providing complete information will help us diagnose the issue more efficiently.
Step 2: Warranty Review & Troubleshooting
Our support team will review your warranty request and the information you provide.
We may ask you to perform basic troubleshooting or provide additional photos or videos to help identify the cause of the issue.
Warranty requests are normally reviewed within 1–2 business days after we receive the required information.
Step 3: Warranty Solution
Once the issue has been verified as covered under warranty, we will determine the appropriate solution.
Depending on the issue, we may:
- Provide technical troubleshooting assistance
- Send the required replacement part at no cost
- Approve a product replacement if there is a serious manufacturing defect that cannot be resolved through troubleshooting or replacement parts
Product replacements are subject to review and approval by SanyipaceToilet.
Step 4: Shipping or Replacement Arrangement
If replacement parts or a replacement product need to be shipped, our support team will confirm the shipping details with you.
If the original product or component needs to be returned as part of an approved warranty claim, we will provide return instructions and, when applicable, a prepaid shipping label.
Step 5: Complete the Warranty Service
After the required replacement part or product has been arranged, we will provide the relevant shipping or tracking information.
Please follow any installation or replacement instructions provided by our support team to ensure the product is restored to normal operation.
6. Shipping Costs
For any claim that is confirmed to be covered under the 2-year warranty, SanyipaceToilet will cover the shipping costs associated with the approved warranty service.
| Situation | Shipping Cost |
|---|---|
| Approved In-Warranty Claim | Covered by SanyipaceToilet |
| Out-of-Warranty Claim | Customer is responsible |
| Unauthorized Return | Customer is responsible |
| Return Without Prior Approval | Customer is responsible |
| Claim Without Valid Proof of Purchase | Customer is responsible |
If a return is required as part of an approved warranty claim, our support team will provide the appropriate return instructions.
Products returned without prior authorization may be returned to the customer at the customer's expense.
7. Important Warranty Information
- The warranty period is 2 years from the original purchase date.
- The warranty applies to eligible Smart Toilets and Smart Bidet Toilet Seats.
- Warranty coverage is limited to the original purchaser and is non-transferable.
- Valid proof of purchase is required.
- Warranty claims must be reviewed and approved by SanyipaceToilet.
- Warranty coverage does not include third-party installation, removal, or labor costs.
- For approved in-warranty claims, SanyipaceToilet covers the applicable replacement-part costs and warranty-related shipping costs.
For warranty assistance, please contact: