Shipping Policy
At SanyipaceToilet, we provide free standard shipping on all products within our supported shipping regions.
This Shipping Policy explains our shipping destinations, estimated delivery times, order processing times, and important shipping conditions to help you understand how your order will be delivered.
If you have any shipping questions, please contact us at support@sanyipacetoilet.com.
1. Shipping Destinations & Costs
We currently ship to the following countries and regions:
| Country / Region | Shipping Origin | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States (excluding Alaska, Hawaii, and Puerto Rico) | U.S. Warehouse | 2–7 business days | Free Standard Shipping |
| Germany | European Warehouse | 1–5 business days | Free Standard Shipping |
| France | European Warehouse | 1–5 business days | Free Standard Shipping |
| Italy | European Warehouse | 1–5 business days | Free Standard Shipping |
| Spain | European Warehouse | 1–5 business days | Free Standard Shipping |
Standard Shipping
- Free standard shipping is available for all eligible orders within the supported shipping regions above.
- Shipping cost at checkout for standard delivery: $0.00 USD.
2. Regions We Do Not Ship To
At this time, we do not ship to the following regions:
| Region / Address Type | Shipping Availability |
|---|---|
| Alaska | Not Supported |
| Hawaii | Not Supported |
| Puerto Rico | Not Supported |
| APO / FPO Addresses | Not Supported |
| P.O. Boxes | Not Supported |
| Countries outside the supported list above | Not Supported |
If your shipping address is outside our supported delivery regions, we may be unable to process your order.
3. Order Processing Time
| Processing Item | Details |
|---|---|
| Order Processing Time | Orders are typically processed within 0–24 business hours |
| Weekend / Holiday Orders | Orders placed on weekends or public holidays will be processed on the next business day |
| Shipping Confirmation | A shipping confirmation email with tracking information will be sent once the order has shipped |
Please note that processing time and shipping time are different. Delivery estimates begin after the order has been shipped.
4. Delivery Time
| Shipping Region | Estimated Delivery Time |
|---|---|
| United States | 2–7 business days |
| Germany / France / Italy / Spain | 1–5 business days |
Important Notes
- Delivery times are estimates only.
- Actual delivery may vary due to carrier delays, weather conditions, customs inspections, peak seasons, holidays, or other factors beyond our control.
If an Item Is Out of Stock
If the item is temporarily unavailable in the nearest warehouse, we will contact you by email with available options, which may include:
- Waiting for restock, or
- Canceling the order for a full refund before shipment
5. Taxes & Duties
| Shipping Region | Taxes & Duties |
|---|---|
| United States | For orders shipped within the United States, all applicable taxes and import-related charges are included. No additional fees will be collected upon delivery. |
| Germany / France / Italy / Spain | For orders shipped from our European warehouses to these countries, applicable VAT and import-related charges are included. No additional customs duties or delivery fees will be collected upon delivery. |
6. Carriers
We ship through reliable carriers such as:
- UPS
- FedEx
- USPS
- DHL
- Amazon Logistics
- Other comparable local delivery services
Carrier selection may vary depending on the destination, package size, and delivery requirements.
7. Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
| Situation | Result |
|---|---|
| Incomplete or incorrect shipping address | Delivery may be delayed, returned, or fail |
| Unsupported address type | Order may not be shipped |
| Failed delivery due to customer address error | Customer is responsible for any additional costs |
If we need additional information to process your shipment, we may contact you by email.
8. Order Changes & Cancellations
Before Shipment
You may request order changes or cancellation before the order has shipped.
After Shipment
Once the order has shipped, cancellation can no longer be guaranteed.
If you still wish to cancel after shipment:
- We may try to assist with shipment interception if possible;
- Interception is not guaranteed;
- Any additional carrier or handling charges may apply.
If the package is delivered successfully, any return request will be handled according to our Return & Exchange Policy.
9. Undeliverable Packages / Failed Delivery / Refused Delivery
If a package cannot be delivered and is returned to us, or if delivery fails due to customer-related reasons, the customer will be responsible for the related costs.
| Situation | Cost Responsibility |
|---|---|
| Incorrect or incomplete shipping address provided by customer | Customer is responsible |
| Customer unavailable for delivery / failure to receive package | Customer is responsible |
| Refused delivery without prior authorization | Customer is responsible |
| Package returned because the address is undeliverable | Customer is responsible |
| Failed delivery caused by restricted or unsupported address | Customer is responsible |
Customer Responsibility for Returned Shipments
If a package is returned to our warehouse due to customer-related delivery failure, the customer will be responsible for the related costs.
- Original outbound shipping costs incurred by the shipment
- Return shipping charges charged by the carrier
- Re-delivery shipping charges if the customer requests reshipment
- Any other carrier handling or return-related costs
Please note that if the failed delivery or return is caused by a product defect, shipping damage, or a fulfillment error on our side, SanyipaceToilet will handle the issue in accordance with our applicable shipping and return policies.
10. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
You may also track your shipment using the Track Order page on our website.
If your package has not arrived within the expected delivery window, please contact us and we will do our best to assist you.
11. Lost, Stolen, or Missing Packages
| Situation | Handling |
|---|---|
| Tracking shows “Delivered” but package cannot be found | Please first check with household members, neighbors, the mailbox area, or building management, and contact the carrier |
| Package appears lost in transit | Please contact us and we will assist with the carrier investigation |
| Theft after confirmed delivery | SanyipaceToilet is not responsible for theft after confirmed delivery, but we will do our best to assist with supporting documentation if needed |
12. Worry-Free Delivery
If your order includes Worry-Free Delivery, please note that this service is intended to provide protection for eligible loss or damage during transportation only.
It does not cover:
- Change-of-mind cancellations
- Return shipping for customer-initiated returns
- Failed delivery caused by an incorrect address
- Refused delivery
- Re-delivery costs
- Other return or exchange costs unrelated to transportation damage
13. Important Notes
- Please verify your shipping address carefully before completing payment.
- We are not responsible for delays caused by carriers, weather, customs, or other events beyond our control.
- If an order cannot be delivered or is returned due to customer-related issues, the customer is responsible for the resulting shipping and handling costs.
- For return eligibility and post-delivery issues, please refer to our Return & Exchange Policy.
Contact Us
If you have any questions about shipping, please contact: