Smart Toilet FAQs
Each model has different installation requirements (rough-in size), typically ranging from 12 to 16 inches. Please check the product page for the exact rough-in specification before purchasing.
Yes. A standard electrical outlet is required to power the smart functions. The power cord is approximately 1.5 m (59 in) long, so please ensure an outlet is available within reach before purchasing.
Yes. All Sanyipace smart toilets feature instant, unlimited warm water, providing consistent comfort without waiting for a water tank to heat up.
The nozzle automatically self-cleans before and after every use. Selected models also feature UV nozzle sterilization for enhanced hygiene. For routine maintenance, gently clean the nozzle once a week using fresh water and a clean, soft-bristled toothbrush. Avoid harsh chemicals or abrasive cleaning tools.
Our smart toilets feature a self-cleaning nozzle, and many models also include UV sterilization to help maintain hygiene automatically.
For routine cleaning, simply wipe the exterior with a soft, damp cloth regularly. Avoid using abrasive cleaners or rough sponges that may damage the surface.
Because smart toilets contain electronic components, they should not be sprayed or rinsed directly with water. If water is accidentally splashed onto the exterior, wipe it dry promptly.
We provide detailed installation videos and a step-by-step installation manual to help you install the toilet yourself. If you're not confident with plumbing work, we recommend hiring a licensed plumber for installation.
Ja. Das Bidet mit Waschfunktion und Warmluftföhn kann den Toilettenpapierverbrauch um bis zu 90 % senken und sorgt so für ein saubereres und umweltfreundlicheres Badezimmererlebnis.
Sie können verschiedene Einstellungen anpassen, darunter:
Waschmodus
Wassertemperatur
Temperatur des Warmlufttrockners
Temperatur der Sitzheizung
Wasserdruck
Jede Einstellung verfügt über 3–4 einstellbare Stufen, die Sie ganz nach Ihren persönlichen Vorlieben anpassen können.
Yes. Every Sanyipace smart toilet comes with a battery backup. During a power outage, simply install the batteries to enjoy 100+ emergency flushes.
For built-in tank models, there is no minimum water pressure requirement.
For tankless models, we recommend a water pressure between 0.20–0.50 MPa (29–73 PSI) for optimal flushing performance.
Yes. As long as your bathroom has a compatible rough-in size, water supply, and a nearby electrical outlet, the toilet can be installed in most homes.
We provide a detailed product comparison chart on each product page to help you compare features, specifications, and dimensions, making it easy to choose the model that best fits your needs.
Yes. Sanyipace smart toilets feature a dual water filtration system and a dedicated bidet water supply, ensuring cleaner water for every wash and providing a more hygienic cleansing experience.
Bidet Seat FAQs
The nozzle automatically self-cleans before and after every use. Selected models also feature UV nozzle sterilization for enhanced hygiene. For routine maintenance, gently clean the nozzle once a week using fresh water and a clean, soft-bristled toothbrush. Avoid harsh chemicals or abrasive cleaning tools.
Shippping & Returns FAQs
United States: Estimated delivery in 2–7 business days
Germany, France, Italy & Spain: Estimated delivery in 1–5 business days
Delivery times may vary depending on your location and local carrier.
Ja. Falls Ihre Bestellung noch nicht versandt wurde (in der Regel innerhalb von 24 Stunden nach der Bestellung), kontaktieren Sie uns bitte so schnell wie möglich unter support@sanyipacetoilet.com. Wir werden unser Bestes tun, um Ihre Lieferadresse zu aktualisieren, bevor Ihre Bestellung versandt wird.
You can request a return through your order confirmation email or by contacting our customer support team.
Return requests are typically reviewed within 1–2 business days.
Order Issues FAQs
You can track your shipment anytime using our tracking page:
https://sanyipacetoilet.com/apps/17TRACK
Tracking information may take 24–48 hours to appear after your order has been shipped.
If your tracking number is still unavailable, please contact our support team at support@sanyipacetoilet.com for assistance.
Please first check that the email address you entered is correct, and look in your Spam or Junk folder.
If you still haven't received your confirmation email, please contact our customer support team for assistance.
If your order has not yet shipped, please contact us for assistance. We typically ship orders within one business day.
Please note that orders cannot be canceled once they have shipped.
Payment FAQs
Nein, der Preis aller Produkte auf der Sanyipace-Website ist der Endpreis. Es fallen keine zusätzlichen Versandkosten, Zollgebühren oder Steuern an. Es sei denn, Ihre Lieferadresse befindet sich in einer abgelegenen Region.
Please pay attention to the valid date of the discount code, minimum use amount, whether to fill in correctly, etc. You can also contact customer service for help.
Usually, only one discount code can be applied per order. We recommend choosing the code that offers you the best savings.
Can't find your questions?
If you can’t find the answer you’re looking for in our FAQ, please fill out the form below to send us a message. We’ll respond within 24 hours.